WALLCOVERING POLICIES

FAQ and information

Pricing by the Square Foot

Wallpaper installation is commonly priced by the roll – Spicer Walls prices are based on Square Footage of surface areas (Walls & Ceilings). We charge according to the room size and complexity because depending on your product selection, more wallpaper may be needed to accommodate for pattern matches or have a higher waste factor to suit your project. Our square foot labor costs accounts for windows, doors, vanities or any other obstacles, as they create greater challenges when installing. 

Our Base line for installation per Square Foot is $2 for Residential & Small Commercial Projects.

MINIMUM INSTALL RATE – $350

MINIMUM REPAIR RATE – $150

Warranty

You have a 30 day warranty with our installation services – Warranty work will not be honored until the final invoice is paid in full. We will return one time  following the installation to address any issues pertaining to the installation such as popped corners / edges that may happen following the installation as the wallpaper dries out. Anything past this return trip will be subject to charges. 

We are not responsible for manufactures defects such as seams shrinkage and expansion, or any other discrepancies that come from the manufacturers process. We follow the manufacturers suggestions to make sure any warranty claims are valid for their products. 

3rd Party Manufacturing Issues

3rd PARTY MANUFACTURER FAULTS 

Some issues may arise that are not due to the installation, but rather the product itself. In this instances, we will work to resolve the issues professionally but there may be additional charges. We will asses each situation as they arise. The most common occurrences are:   

1. Seam Separation 

2. Bubbles after drying 

3. Dye coming off the front  

4. Inconsistent pattern match – typical in screened patterns 

5. Wrong Installation Instructions  

With over 35 years experience and countless rolls of installation, SPICER has mastered the fundamentals of installation. We always review product specifications installation instructions and use them combined with these mastered fundamentals to deliver consistent successful installations nearly every day. We are not incapable of mistakes and will always own mistakes made, but we will not be held responsible for manufacturing faults. 

WALLPAPER BOLTS vs. Rolls

Many manufacturers price their papers by “single roll”, but package and sell them by “double rolls”.  This causes much confusion that too often results in only half the paper being ordered that is needed. We acknowledge the issue by calling a packaged and sold wallpaper product a BOLT.  

Q: What is a BOLT? 

A: A BOLT by SPICER WALLS definition is the over all width and length of a wall covering / wallpaper as packaged and sold by the manufacturer.   

When figuring for your wallpaper, we always read the product specifications to figure out how wide and how long the BOLT actually is packaged and sold.  

SPICER WALLS has formulated the most efficient way to estimate quickly with confidence to order enough product to professionally install any project. When we recommend quantity – we do it in BOLTS. 

Please be sure to address this with the selling party of your wall coverings before ordering. 

Recommendations & Return Trips

RECOMENDED QUANTITY 

We formulate a recommended quantity based off the dimensions of your room, product specifications provided, similar projects we have installed, knowledge of products, and our years of experience in this industry. It is a recommendation. If you choose to order less than the recommendation, it may create a quantity shortage.  

QUANTITY SHORTAGE 

Not ordering enough quantity may result in slight color variations due to not having the same lot number. If there is not enough wallpaper ordered to complete the job, there will be a return trip charge to complete the project.  

RETURN TRIP CHARGES 

Return trips generally result in quantity shortages and / or  mis-management of the project. If for any reason outside of our commitment or responsibilities that we are not able to complete the project within a timely manner on the date(s) booked, a MINIMUM return trip charge of $200 will be charged. Full payment of agreed charges will also be due regardless of completion.  

Surface Areas

If you are looking for optimal results in your finish Wallcovering, you must assure that your walls are given the attention necessary to yield a top result prior to installation. A finish product such as Wallcovering is only as good as the surface it is applied too. Although we prime surfaces with industry recommended primers for wall coverings,  we can not be liable for the state of the wall prior to installation. We will take great care in our installation proceedings to give the best installation possible on the conditions provided. 

Common issues in surface areas:

Bows in the wall boards

Uneven surfaces both on the main surface areas

Uneven inside and outside corners

Particles in paint

No, Wrong or Poor application of paint / primer 

Any discrepancies can result in a compromise of your finish product. We are not responsible for others “less than satisfactory” work that reflects on the finish product. We urge for grace to be given as there does not exist a perfect wall surface. 

This is a practice of “Illusion of perfection”

The Wallcovering uses a 6 feet rule – if you can’t see it from 6’ away, then it is acceptable.  

Sizing Surface Areas

Surface areas need to be primed with appropriate wallpaper sizing prior to installation to prevent any common issues such as mold growth and seam separation. Sizing seals the drywall to prevent the glue from penetrating into the wall board and promote better bonding to the wall surface as well as to make removal much easier and minimize drywall damage in the future. Many manufacturers require wall sizing in order to accommodate warranties.  Our estimates include materials. 

Booking Fees

Booking Fees are in place to hold dates and times for projects. They are a separate charge from any other service or product. They are included on all estimates, but are invoiced separately. 

Booking Fee will be invoiced separately  once an estimate is accepted and an installation date is determined. 

You should receive confirmation of the date via text or email once the booking fee is paid.  

If you do not receive confirmation, please contact us at (901) 304-8444.   

If booking fee is not made  within 3 business days following invoicing, the date may be forfeited and no longer available.   

Booking rates start at $100 per booking but may vary according to location and size of job. 

Personal Items & Working Conditions

PERSONAL PROPERTY / FURNITURE

Project areas must be cleared of furniture and other personal items. An additional charge may be added if moving items is required to perform project. As a result of not moving items, SPICER WALLS assumes no liability for any damages to property, broken items or furniture. An additional charge may be added if moving items is required to cover liability of property and worker safety. SPICER WALLS reserves the right to leave and retain the booking deposit if project conditions are excessively cluttered.  

PROPERTY CONDITIONS

Please be sure that the property has the following in working order before booking: 

1. HVAC needs to be operable – room temp needs to be acclimated to 70 – 72 degrees 3 days prior, during and 3 days following installation.

2. Hot Water  

3. Lights must be operable in the project space 

4. Clear access to project site(s)   

WALL CONDITIONS

Surface areas need to be clean, smooth and primed / painted.  Some Walls may and ALL Ceilings require preparation to meet wall covering installation requirements prior to installation. We provide the proper wall sizing and application.  If MOLD is present, we will not install wall covering. It will need to be remediated by a licensed specialist. This will also result in losing the booking fee and require another to reschedule. 

Wallpaper Inspection & Acclimation

WALLPAPER INSPECTION

Please open your package to ensure the proper quantity and covering is delivered. Open and inspect the rolls of covering for any defects.  SPICER WALLS is not responsible to inspect wall covering prior to installation for defects or to ensure that the proper wall covering is installed. We will install what is provided when we arrive.  If wrong or defective wall covering is installed, it will be up to our client to compensate SPICER WALLS for work performed and to remove and re-do the correct wall covering.   

WALLPAPER ACCLIMATION  

After Inspection, place wall covering in room at least 24 hours prior to installation to allow paper to properly acclimate at room temperature of 70-72 degrees.  

Videos & Photographs

SPICER WALLS will make videos and photographs of projects for Educational, Marketing, PR and documentation purposes. We may use any footage on social medias and other platforms with no restrictions whatsoever. 

Refusal of Projects

SPICER WALLS may refuse any project at any time.

Payments Upon Completion

Payments are due within 1 week upon receiving Invoices upon completion. After 7 days a 5% penalty will be added for every 7 days past due – No exceptions. 

Example if your invoice is $2,000

Day 7 – 5% ———— New Invoice will be sent for $2100.

Day 14 – 5% ———— New Invoice will be sent for $2205.

After Day Fourteen Invoices will be turned over for collections and interest will continue to accrue until invoice is paid in full.  Any expenses accrued by SPICER WALLS to collect, including but not limited to Attorney Fees and time spent dealing with the issue will also be due in addition to the Invoice. 

PROFESSIONAL
WALL COVERING
SERVICES

REACH OUT TO LEARN MORE ABOUT TRANSFORMING YOUR SPACE WITH SPICER WALLS’ PREMIUM PRODUCTS & WALLPAPER AND ARTISTIC BACKDROP SERVICES.

×

Need More Information?

Contact us for more details and personalized assistance.